Across Monmouth and Ocean Counties, small and mid-sized businesses are ditching traditional phone systems and turning to modern, cloud-based phone solutions. It’s not just about keeping up with technology—it’s about staying competitive, saving money, and supporting flexible, hybrid work environments.
If you’re still managing calls on an aging on-premises system, here’s what you need to know—and why so many local companies are making the switch with AmeriTel Telephone Systems.
The Decline of Traditional Phone Systems
Old-school phone systems come with a lot of baggage: bulky hardware, limited flexibility, and high costs. They’re tied to physical locations and can’t keep up with today’s fast-moving, multi-device work environments.
A traditional private branch exchange (PBX) requires upkeep and limits your ability to adapt to changing business needs. Adding phone lines or extensions? That’s a technician visit. Supporting remote workers? That’s another story.
Cloud-based phone systems solve all of this.
What Is a Cloud-Based Phone System?
A cloud-based phone system—also called a cloud phone or virtual phone system—runs over your existing internet connection rather than copper wires or legacy infrastructure. Instead of being tied to a single desk phone, your business phone lives in the cloud and works from any computer or mobile device with a stable internet connection.
Employees can receive calls, route calls, transfer calls, check voicemail, and even participate in video calls – all from a desktop app, IP phone, or mobile device.
And because the system lives online, updates, scalability, and troubleshooting happen without anyone stepping foot in your New Jersey office.
Key Features That Matter to Small Businesses
Cloud-based systems are packed with features that make daily operations smoother for growing businesses. With AmeriTel’s cloud-based phone service, you get:
- Unlimited domestic calling—no surprise bills.
- Call forwarding, call queues, and call transfer—keep customers from waiting.
- Auto attendant and virtual receptionist—automate call routing by business hours or team.
- Voicemail-to-email and voicemail transcription—stay on top of inbound calls even when away.
- Softphone access for mobile and desktop—use your business number on your cell phone.
- Call analytics and call logs—track trends, manage teams, and improve customer interactions.
- Screen sharing and video conferencing—collaborate with clients or remote teams.
- Integration with other business tools—streamline workflows.
These aren’t luxury features anymore. They’re expectations. And they’re optionally included in AmeriTel’s turnkey phone plans, customized to fit the needs of your specific business.
Cost Savings Without Compromising Service
One of the biggest reasons New Jersey businesses are switching to cloud-based phone systems is cost savings.
Traditional systems come with capital expenses: hardware, installation, licensing, and support contracts. Cloud systems operate on a subscription model, eliminating large upfront investments. You only pay for what you use, and you can scale up or down easily.
AmeriTel also provides installation, training, and support. That means no extra fees, surprise maintenance costs, or need to hire additional IT staff. If you’re a daycare center in Toms River or an accounting firm in Red Bank, the savings can be significant.
Designed for Flexibility and Remote Work
Hybrid work is here to stay. For teams that are fully remote, working from home a few days a week, or constantly on the move, a cloud phone system keeps everyone connected.
Employees can make and receive calls from their business phone number using a computer or mobile device. That means consistent customer experiences, regardless of where your team is working. You can even assign toll free numbers or local business phone numbers to different locations or departments.
Features like call flows, phone extensions, and routing calls based on department or location make the system ideal for multi-location setups or teams that work across time zones.
Why Businesses in Monmouth and Ocean Counties Trust AmeriTel
AmeriTel Telephone Systems has been serving local businesses since 1982. Unlike national providers, we don’t just ship you phones and disappear. Our team provides onsite installation, hands-on training, and ongoing support from local technicians who understand your environment.
Our customer portal gives you full control over your phone system—from updating users to adjusting call queues and setting up auto attendants. And with Yealink IP phones and a range of hardware options, we help you get exactly what you need.
Plus, our systems are designed to work with your existing internet connection and network. We’ll even handle data wiring, switch and router configuration, and collaborate with your IT team to make sure everything runs smoothly.
Security, Reliability, and Compliance
A cloud phone system isn’t just about convenience—it’s also about security and reliability. AmeriTel provides enterprise-grade reliability, with built-in redundancy and 24/7 emergency support. If a storm knocks out power at your office, your system keeps working in the cloud. Calls can be automatically rerouted to a mobile device or alternate location.
We also help businesses stay compliant with Emergency 911 (E911) requirements and provide multiple levels of emergency configuration to ensure your staff and customers stay protected.
Built for Growth—and Built to Last
A cloud based system grows with you. Adding new users is as simple as assigning them a phone number and login. Need to expand into a second location? No problem. AmeriTel’s phone solutions are built to adapt as your needs evolve—without expensive upgrades or disruptive overhauls.
Make the Switch Today
If you’re still relying on outdated infrastructure, it’s time to consider a better way to manage your business communications. AmeriTel’s cloud based phone systems offer the flexibility, cost savings, and modern features your team needs—backed by a local team you can trust.
Let us help you stay connected, simplify your communication channels, and take the stress out of your phone system.